We only entertain the requests for replacement of products. No product can be returned or refunded once the purchase is made. Request shall be entertained only if it is raised within 7 calendar days of receiving the product. No replacement shall be entertained after 7 days from the day of delivery.

EXCHANGE POLICY :

Any replacement will be processed only under following circumstances:

1. If the supplied product has a manufacturing defect.

2. The product supplied is different from the product ordered.

3. The product supplied must not have been used or worn out.

4. The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.

5. The customer must supply the proof of purchase or receipt of the product. 6. Products under warranty (if eligible).

The products shall not be eligible for replacement/exchange under following circumstances:

1. Items that are specified as “non-exchangeable” will not be replaced at any cost.

2. Certain types of items cannot be replaced, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

3. We cannot accept replacements on sale items or gift cards.

Process of Returns and Exchange:

• To start a return, contact us at sales.purezento@gmail.com.

• At the time of making a request for exchanging the products , the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Please inspect your order carefully when received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note:

1. Only the replacement of products shall be done. No money will be refunded.

2. Transportation cost for return shall be borne by the customer.

3. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for return.

4. Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your exchange through email.

For any query contact us at sales.purezento@gmail.com.